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shipping & RETURNS
SHIPPING POLICY
The timing below is an estimate and your proximity to Oshkosh, Wisconsin, will affect the number of days your package is in transit.
Approximate Number of Days From When You Placed Your Order:
USPS First-Class Mail: 2-7 Business Days (up to 13 oz)
USPS Priority Mail: 2-5 Business Days
USPS Priority Express: 1-3 Business Days
Note: We do not ship packages on Saturday, Sunday or Holidays.
RETURN & EXCHANGE POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
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To start a return, you can contact us at gracejoycollective@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items
If you purchased a personalized item, we are not able to accept it as a return. However if you are at all dissatisfied with your purchase, please message us and allow us the opportunity to make things right.